rtp99 Privacy Policy

This page describes what we collect when you use rtp99 and how we keep that data protected. Our privacy practice centres on minimal collection, secure storage, and transparent use — we do not sell your personal information to third parties, and we retain data only as long as necessary to serve you and comply with law.

When you register, deposit, or play on rtp99, we collect your name, email, phone number, government ID, and address. We also track your login history, device information, and account activity to detect fraud and prevent abuse. All data is encrypted in transit and stored on secure servers in data centres compliant with standard security practices.

We at rtp99 are transparent about our data handling. If you have questions about what we collect or how we use it, contact our support team. You have the right to request a copy of your data or request deletion within legal constraints.

What We Collect at rtp99

Account Registration and Identity Data

When you create an account on rtp99, we collect:

• Email address and phone number (for account recovery and notifications)
• Full legal name and date of birth
• Government-issued ID (national ID, passport, or driver's license)
• Proof of address (utility bill, rental agreement, or bank statement)
• Your chosen password (hashed, never stored in plain text)

We require this information for account verification (KYC — Know Your Customer) to comply with anti-money-laundering regulations. We do not store ID document images permanently; we delete scans 90 days after successful verification unless we are required to retain them by law.

Activity and Device Data

We at rtp99 collect and store the following during your use of our platform:

• Login times and IP addresses (to detect unauthorised access and fraud patterns)
• Device information (phone model, operating system, browser type)
• Game activity (tables joined, bets placed, game outcomes) — recorded for dispute resolution and fairness auditing
• Payment transaction history (deposit and withdrawal records, but not full bank details)
• Chat messages in live-dealer tables (retained for 30 days to address disputes or abuse reports)

We use this data to personalise your experience, detect suspicious patterns, and investigate disputes. Our systems automatically flag repeated login failures, unusual withdrawal requests, or accounts accessing rtp99 from multiple jurisdictions simultaneously.

Payment Information

When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we do not store your full banking credentials. Our payment processors (third-party services) handle sensitive payment data under their own encryption and PCI compliance standards. We receive only a transaction reference, amount, date, and status — not your card number or bank PIN.

We retain payment records indefinitely for accounting and regulatory compliance purposes.

Our rtp99 Data Use, Sharing, and Your Rights

How We Use Your Data

We at rtp99 use your data for the following purposes:

1. Account management: Creating your account, verifying your identity, and resetting your password.
2. Payment processing: Facilitating deposits and withdrawals and reconciling accounts.
3. Fraud detection: Identifying suspicious login patterns, chargeback attempts, and possible money laundering.
4. Game integrity: Recording game outcomes for dispute resolution and fairness auditing.
5. Customer support: Responding to your queries and handling complaints.
6. Legal compliance: Fulfilling anti-money-laundering (AML), know-your-customer (KYC), and tax reporting obligations.
7. Marketing: Sending you occasional promotions or account updates (you may opt out).

We do not use your data for purposes beyond these, and we do not sell your information to advertisers, data brokers, or third-party marketers.

Third-Party Processors and Data Sharing

rtp99 shares your data with the following types of third parties only as necessary:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals.
• Cloud hosting providers: Amazon Web Services (AWS) and other data centre operators — our servers may sit outside your jurisdiction but are subject to strict data protection agreements.
• Compliance and fraud services: Third-party AML and KYC verification providers to validate your identity.
• Legal authorities: We share data with law enforcement or tax authorities only if compelled by court order or valid legal process.

All third-party processors sign data protection agreements requiring them to handle your data securely and use it only for the stated purpose.

Cookies and Tracking Technologies

We at rtp99 use cookies and similar technologies (local storage, session tokens) to:

• Keep you logged in during your session
• Remember your preferences (language, display theme)
• Prevent fraud by detecting anomalous access patterns

We do not use third-party tracking pixels or analytics cookies that follow you across other websites. You may disable cookies in your browser settings, but doing so may prevent rtp99 from functioning correctly.

Your Rights on rtp99

You have the following rights regarding your data:

• Access: Request a copy of all personal data we hold about you. We provide this within 15 days.
• Correction: Ask us to update inaccurate information (e.g., correcting a misspelled name).
• Deletion: Request that we delete your data (subject to legal retention obligations). We retain account records for 7 years for tax and AML compliance.
• Opt-out of marketing: Unsubscribe from promotional emails by clicking the link in any email or updating your notification settings in your rtp99 account.

To exercise any of these rights, contact our support team with your request in writing. We process requests within 30 days. If we deny a request, we explain the reason.

Data Retention and Deletion

We at rtp99 retain your data for the following periods:

• Account data: For 7 years after account closure (for tax and legal compliance).
• ID documents: 90 days after successful verification, then deleted unless legally required.
• Game activity: Indefinitely (for dispute resolution and fairness auditing).
• Chat messages: 30 days (then deleted unless part of a dispute or abuse investigation).
• Payment records: Indefinitely (for accounting and regulatory compliance).

If your account is flagged for fraud or AML concerns, we retain all data for the duration of any investigation and for 7 years thereafter to comply with legal obligations.

Updates to This Policy

We at rtp99 may update this privacy policy from time to time. Changes take effect immediately upon posting. We notify you of material changes via email. Continued use of rtp99 after an update constitutes acceptance of the new policy.

Contact and Data Protection Officer

If you have questions about our privacy practices or wish to exercise your data rights, contact us:

• Email: [email protected]
• Support chat: Available in your rtp99 account (select "Privacy" as the topic).
• Phone: Standard business hours, available from Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.

Your privacy and data security are central to our operations at rtp99. We collect data only when necessary, use it transparently, and protect it with industry-standard encryption. Our policy reflects our commitment to respecting user privacy while meeting legal and compliance requirements. If you believe we have misused your data or violated your privacy rights, contact us immediately, and we will investigate and remedy the issue.